Job

Customer Success Specialist in Utrecht, The Netherlands

Survalyzer is an innovative and leading software manufacturer with big goals. We need people who are happy to bring in their experience, talent and initiative to achieve these goals!

With our survey software, we enable leading market research institutes, small, innovative and large companies such as ING, Gemeente Rotterdam and several governmental departments to have structured questions and meaningful analysis options.

You have excellent communication skills and like to apply them in everyday business?

Survalyzer needs your open mind to help our clients, partners and team members understand and use our application. You will report to the Operations Manager and work closely with other support team members, developers, sales and usability experts.

Depending on your needs, you can grow in this role with endless possibilities!

Take your chance as:

Customer Success Specialist 100%

Do you enjoy working with and for people in an international environment? Are you interested in different cultures and other mind-sets?

We have THE environment for you! Survalyzer employs people in Switzerland, the Netherlands, Ukraine and Russia. We have clients from Switzerland, Germany, the Netherlands, Austria, Italy, UK, Australia, Malaysia and the USA.

Above all, we are looking for a highly motivated, enthusiast, passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams? We definitely want to hear from you!

Requirements for this position:

  • excellent German language skills (Goethe-Zertifikat B2 or higher)
  • very good English language skills (CEF level B2/B1)
  • high software affinity (Software-as-a-Service SaaS)
  • customer support minded with the ability to respond to customer inquiries in a professional and timely manner
  • ideally multiple years experience in customer support
  • good organizational and multitasking skills

Become a part of our company and take the chance to grow with us!

We offer you an environment where you can bring in your limitless capability of learning and understanding. With us you will experience a whole new world – the technical market research. As an application provider, we support market research clients in online data collection and analytics. Not only will you learn a new software program, but you'll also acquire knowledge about the concept of market research and statistics.

What else we offer:

  • an innovative environment located in Utrecht - a great place to work
  • an open corporate culture
  • an appreciative approach and an uncomplicated and honest environment in which mutual trust has priority

Have we aroused your interest?

If you're seeking an exciting, professional position in a company that allows outstanding performers to achieve their potential, please contact us!
Send us your CV to jan.nederhorst@survalyzer.nl.